Refund Policy

At Collectry.Co customer satisfaction is our priority, we offer returns and exchanges within reason from 30 days of receiving your order.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase. We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy. 

Refunds
To be eligible for a return, your item must be in the same condition that you received it unused with its tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Exchanges/Change of Mind
We do not offer any exchanges if you simply change your mind, or find the same product or service cheaper elsewhere. 

We do NOT offer any refund or exchanges on:

  • All discounted/sale items that are final
  • Returned items that do not have original tags and original packaging
  • That show and display visible signs of wear or use

Returning of Products:
In the case where goods need to be returned or refunded:

  • You may contact us to discuss a return using the details at the end of this Policy.
  • We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
  • You must provide proof of purchase in order to be eligible for a refund or replacement.
  • You may be required to present a government issued identification document in order to be eligible for a refund or replacement. 

Shipping Costs for Returns
If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us.

But in the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping with the product labelled (the "Returned Product") back to us, as well as any costs of shipping any replacement product to you.

Response Time
We aim to process any requests for replacements or refunds within 3 days of having received them.

Contact Us
If you wish to speak to us about this Policy or about any refund, returns or replacements, you may contact us at: collectryandco@gmail.com